1. The spirit of the platform
Living Legacy and Memorial stories are written with care. We expect content — including biographies, photographs, Legacy Messages, Tributes and Memorial Candles — to reflect that same care.
2. Not permitted
- Unlawful content, or content that infringes another person's rights.
- Defamatory, harassing, hateful, threatening or discriminatory material targeting any person or group.
- Sexually explicit, gratuitously violent or graphic medical imagery.
- Impersonating another person, creating a Memorial for someone you have no legitimate connection to, or knowingly publishing false biographical information about a real person.
- Misleading content presented as biographical fact when it is not, including fabricated quotes attributed to a real person.
- Uploading photographs, biographies, documents or other material that you do not have permission to use.
- Spam, advertising, fundraising appeals or commercial promotion.
- Malware, scraping, automated access, or attempts to disrupt the service, its infrastructure, security measures or availability.
- Reverse engineering platform features, abusing automated systems, or attempting to evade security controls or rate limits.
3. Tributes and Legacy Messages
Story owners — and their Story Guardians — can review and approve tributes before they appear publicly. We may also remove tributes that breach this policy at our discretion.
4. Reporting
If you believe a story, photograph or tribute breaches this policy, or if you are a family member with a concern about a Memorial, email support@eternalmemorial.com. Include the story URL and a short description. We will look into every report.
5. Enforcement
Depending on severity, we may contact the account holder, remove specific content, temporarily suspend a story, or, in serious cases, terminate the account. Where we can, we will give the account holder a chance to address the issue first.
6. Appeals
If you believe we have acted in error, reply to our enforcement email within 30 days and a different member of our team will review the decision.
7. Our intent
Our goal is always to preserve stories, not remove them. We will seek practical and respectful solutions wherever possible while protecting the integrity of the platform and the people it honours.